Thanks for shopping at Sofa Spanx
If you are not entirely satisfied with your purchase, we’re here to help!
Our return policy lasts 30 days. If 30 days have gone by since you received
the item, we cannot offer you a refund or exchange, unfortunately.
To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
Your item must be sent back to us with a copy of your original receipt. Please do not send your purchase back to the manufacturer.
For Order Return inquiries, please email email@example.com
Order Changes and Cancellation
Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.
Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make the Damaged/Missing Item Claim.
’My tracking information says delivered but didn’t receive it yet.’
If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items.
If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.
If the package was delivered to the exact same address the buyer filled up and it was wrong, we won’t be able to respond for that. So please double check the shipping address you filled in your shopping cart.
Please contact us for more details so we can find out the best solution for you.
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org